All work

Smart Scheduling

BetterHealth

3x booking conversion

app.betterhealth.io
BetterHealth
Week of Apr 14–18, 2026
91011121314
Mon

Dr. Kim — 9:00

Tue
Wed

Physio — 11:00

Check-up — 14:00

Thu
Fri

Dr. Ross — 10:00

The Story

BetterHealth was losing patients at the appointment-booking step. The old form asked for everything up front, didn't understand availability constraints, and felt like paperwork. We rebuilt it as a conversation: a scheduling agent that asks what's wrong, suggests the right specialist, and books the slot in under a minute.

Conversion from visit to confirmed booking tripled. The agent handles insurance pre-checks, scheduling conflicts, and reminder routing without a human in the loop — and surfaces edge cases to staff with everything pre-filled.

What We Built

  • Conversational booking flow with specialist matching
  • Insurance pre-check and eligibility verification
  • Automated reminders across SMS and email
  • Staff dashboard for edge cases with full pre-filled context

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