All work

Support Ticket System

ResolveHQ

Zero tickets lost, zero context dropped

app.resolvehq.io
ResolveHQ — Support Queue
3 Open
IDSubjectPriorityStatusAgent
#2841Login broken after update
High
Open
Maya R.
#2840PDF export not working
Med
In Progress
Tom K.
#2839Billing discrepancy Q1
High
Open
Priya S.
#2838Add team member fails
Low
Resolved
Lena M.
#2837Dark mode flicker
Low
Resolved
Tom K.

The Story

ResolveHQ's support team was juggling shared inboxes, Slack threads, and a legacy ticketing tool that couldn't keep up. We built a multi-workspace ticket management system with a turbo monorepo architecture — each workspace gets its own queue, routing rules, and agent assignments without stepping on each other.

Agents see full conversation history, customer context, and related tickets in a single view. Managers get real-time dashboards showing response times, resolution rates, and team workload. No more context-switching between tools to answer a single question.

What We Built

  • Multi-workspace ticket management with isolated queues
  • Full conversation history with customer context
  • Real-time dashboards for response times and resolution rates
  • Turbo monorepo architecture for modular deployment

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